Player Protection

We take responsible play seriously and make it part of how we operate. This page explains Bet St George Responsible Gambling policies, the tools available in your account and the steps you can take to keep control. We promote clear limits, easy self-exclusion and access to support for anyone who needs it. Use the controls in your account, contact support if you’re worried about your activity, and follow the guidance here to help manage time and spend. Responsible gambling is practical: limits, checks and help when required.

Player protection principles

Protecting customers is core. We focus on prevention, early intervention and easy access to tools that reduce harm. Decisions about limits and exclusions sit with the account holder; we provide the options and reminders to make those choices straightforward.

Tools to manage your play

Deposit and loss limits

Set daily, weekly or monthly deposit limits in your account. Limits take effect immediately and can be lowered at any time. Loss limits are available to cap net losses over a chosen period.

Session time limits and reality checks

Use session limits and automated reality checks to monitor play time. You can set session lengths and receive prompts when a session ends to help you pause or stop.

Self-exclusion and temporary breaks

Short-term time-outs and longer self-exclusion options are available. Self-exclusion removes access to the account for the selected period and blocks marketing contact. For UK customers we support national self-exclusion where applicable.

Recognising signs of problematic behaviour

Look out for changes such as chasing losses, unexpected spending, betting outside set limits or prioritising play over essential costs. If activity becomes compulsive or you hide play from others, act early and use account controls or seek help.

Guidance for staying in control

Create a budget and stick to deposit limits. Schedule breaks, avoid gambling when stressed or impaired and do not use borrowed funds. Keep a log of time and money spent to spot trends. If unsure, temporarily lower limits or use a short break before deciding further.

Access to professional help and support organisations

If you need specialist support contact organisations such as BeGambleAware, GamCare or your local NHS services. These groups provide free confidential advice, counselling and practical steps. If immediate help is needed, consider contacting telephone or online crisis services in your area.

Getting help from us

Contact support if you want to set or change limits, request self-exclusion, or discuss concerns. We can explain the available tools and signpost to external support. Remember that taking action early is an effective way to reduce risk.